1w Contacts
Users can reach out to 1w through an array of different support channels to ask about their account, website, and/or game-related questions. Support operates in English, and the response times will vary based on the channel a player chooses.
Ways to Contact 1w
The 1w website and 1w mobile app are designed to handle common requests such as media and marketing enquiries, partnership and affiliate deals, general enquiries, corporate, legal, investor, and other administrative requests. Please refer to the following for your request:
| Communication Method | How to Contact | Purpose / Use |
|---|---|---|
| Online Chat | Click the chat icon directly on the website or in the mobile app | Fast questions about accounts, payments, or games; replies usually arrive within 2-3 minutes |
| General Email | [email protected] | Technical issues, account verification, everyday user questions |
| Partners Email | [email protected] | Affiliate programs, marketing collaborations, partnership requests |
| Legal Email | [email protected] | Legal and corporate topics, licensing, investor proposals |
| Social Media | Logos in the footer (Telegram, WhatsApp, Instagram, Facebook, X, Threads, Pinterest, and Discord) | Quick messages, support, and news via the messaging app |